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FAQ

Armored Cloud combines Virtual Desktop Infrastructure (VDI), secure cloud hosting, and automated recovery to keep your business operations running smoothly. Find answers to common technical, security, infrastructure, and support questions in our comprehensive FAQ section.

What is Armored Cloud?

Armored Cloud is a managed private-cloud infrastructure providing virtual desktops and centralized IT management for European businesses that demand data protection, regulatory compliance, and uninterrupted access. It combines Virtual Desktop Infrastructure (VDI), secure cloud hosting, and automated recovery to keep your operations running smoothly, no matter what happens.

Unlike those older “shared-session” systems, each Armored Cloud user connects to a dedicated virtual workstation with its own resources, not a shared server session. This isolation guarantees better stability, security, and performance.

Where is the Armored Cloud infrastructure hosted?

Armored Cloud operates within Tier IV-certified datacenters in Luxembourg (EBRC) and Sofia, Bulgaria (Equinix). Both sites are fully redundant, providing continuous data replication and ensures 99.99 % uptime and 8–72 hour recovery SLAs for total business continuity.

The entire platform is GDPR and NIS2-ready. Your data remains within the EU, hosted on certified infrastructures. We maintain full audit trails, encrypted storage, and sovereign data handling — built for European compliance from the ground up.

What security measures protect my data?

  • Non-shared client infrastructures (full tenant isolation).
  • End-to-end encryption for all connections and stored data.
  • Behavioral EDR antivirus with real-time threat detection.
  • Immutable backups and contractual recovery plan guaranteeing restoration between 8 and 72 hours.
  • Automatic session regeneration — virtual machines are deleted at logout and rebuilt fresh on next login.
The Armored Recovery service ensures:
  • Guaranteed immutability of backed-up data
  • Recovery time objective between 8 and 72 hours (depending on client scale)
  • Full reinstallation of hosted servers after a disaster
  • An automated recovery process developed internally

How can users access their virtual desktops?

Users can log in from any connected PC or Mac in under two minutes. Access is simple — you can either:
  • Install the VMware Horizon client (recommended for full performance), or
  • Use a web browser for installation-free access on any device.
  • Armored Cloud also supports tablet and mobile connections (even via 4G sharing) and USB devices like printers, scanners, and security tokens.
Any Windows software (from XP to Windows 11) runs natively. Cloud tools like OneDrive, Dropbox, and Google Drive are supported through VDI integration. A containerization system assigns applications to specific users or departments as needed.

What administrative controls do clients have?

A real-time management dashboard lets administrators track user sessions, access rights, data volumes, and activity. They can self-manage permissions and monitor consumption directly.
Each Armored Cloud subscription includes the Windows license, Office Suite, daily backups, monitoring, support, and maintenance — all for a predictable per-user monthly fee.

How does Armored Cloud support sustainability?

Hosting datacenters operate on 100 % hydroelectric energy and hold “Green IT” certification, reducing clients’ hardware footprint and energy use.
 Because it combines security, mobility, and guaranteed recovery in one GDPR-compliant solution. Organizations in accounting, finance, healthcare, and legal sectors trust it for business continuity and data sovereignty.